FREQUENTLY ASKED QUESTIONS

Q: How do I know if my product is eligible for this program?
A: Eligibility depends on denomination, date and place of purchase. Please review the rules of the program, which can be found in the offer terms and conditions on this website.

Q: I lost my product, can I still participate in the program?
A: No, unfortunately. Without your product we cannot provide you with a code. You can find the rules in the program terms and conditions on this website.

Q: Can I claim / redeem whenever I want?
A: No. Programs are planned for certain time frames. Once that period ends you will no longer be able to redeem. Please review the rules of the program, which can be found in the offer terms and conditions on this website.

Q: Where can I find the information I need to enter?
A: Click here to see an example.   

Q: I saw a confirmation message on-screen but did not receive my code. How do I find it?
A: Please check your junk and spam folders. If you still can't locate the code, click on Contact Us for assistance.

Q: I entered my information and it’s not recognized in the system.
A: Try re-entering the information again.Click here to see an example. If you're still having a problem, please click on Contact Us and we'll help resolve the issue.

Q: I entered my information and received a message stating it is not valid.
A: Check with the merchant where you made your purchase. Confirm the order has been fulfilled and is active. If you need further assistance, please click on Contact Us.

Q: I entered my information and received a message stating it had already been claimed.
A: You may only redeem once per product.  If you believe there has been an error, please click on Contact Us for assistance.

Q: I purchased more than one of the same product. Can I submit more than one claim?
A: Some programs have a limit on the number of claims that may be submitted. You may find the rules for the program in the offer terms and conditions on this website.

Q: I am trying to use my code, but it’s not working.
A: Please click on Contact Us for assistance.

Q: Can I gift this?
A: Yes. We will use the contact information you entered during the claim process.

Q: Can I exchange my code for money?
A: No.

Q: Where can I find the privacy policy?
A: Please see the Privacy Notice here.

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